Analysis and optimization
The goal is to add value to customer management, identifying practices that best fit the profile of the organization. To do so, we identify and analyze the value chain associated with the management of clients, breaking it down into sub-processes and processes and develop a functional map to help visualize opportunities for improvement.


  • Business requirements analysis.
  • Process workflow design.
  • Process manuals development.
  • Identification and risk management.
  • Seek and evaluation of the new technologies to support our business needs. (understanding technologies as a tool and not as an objective)

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