autanabp
A question that at some point we can ask ourselves and that has a very simple answer.
It is important to know that when we talk about search tools in Salesforce, it is necessary to first take a look at the list of fields in which each object can be searched:
- Searchable fields by object in Salesforce Classic https://help.salesforce.com/apex/HTViewHelpDoc?id=search_fields_cex.htm&language=es (opens in a new tab)
- Searchable fields: Contact https://help.salesforce.com/apex/HTViewHelpDoc?id=search_fields_contact.htm&language=es (opens in a new tab)
When we perform a search by "*company name*", it does not mean that we will get (for example) all the contacts that are related to an account that contains "company name" in the name, because from the Contacts object you can not search in the "Company name" field. This is a Lookup field, and this field type is not in the list of searchable fields in the Contacts object.
However, they can come to us in the list of search results, some contacts that have "apparently" nothing to do with this "company name" and this could happen because in some field of the contact record, for example, Remarks, the "company name" is written.
How the search engine works (opens in a new tab)
https://help.salesforce.com/articleView?id=search_how_search_works.htm&type=0 (opens in a new tab)
