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Autana Business Partners
ES

Conversational AI & NLP

Conversational AI & NLP

Chatbots, RAG and language analysis that understand your business

Natural language processing solutions that automate customer service, extract information from documents and analyze your brand sentiment in real time.

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Overview

Conversational AI & NLP

We build chatbots with LLMs (GPT-4o, Claude) that respond with your company's specific knowledge, RAG systems that allow querying thousands of internal documents in seconds, and sentiment analysis models that monitor your brand perception on social media and reviews.

Included capabilities

  • LLM chatbots (GPT-4o, Claude) trained with your corporate knowledge
  • RAG systems over internal documents: contracts, manuals, FAQs
  • Sentiment analysis in reviews, social media and surveys
  • Automatic data extraction from contracts and invoices (IDP)
  • Intelligent support ticket classification and routing
  • Automatic generation of campaign copy and marketing content
  • Automatic content translation and localization
  • Automatic summarization of meetings, calls and documents

Return on investment

Measurable results from the first cycle

  • −70%

    Support ticket reduction

  • < 3 s

    Response time

  • 92%

    Model accuracy

  • −40%

    Team savings

Time to first result
3–6 weeks to production chatbot
Estimated investment
From €4,000 implementation + variable LLM cost

Use cases

Real applications by sector

Each case starts from a concrete operational pain and delivers a measurable result.

  • White robotic hand of an artificial intelligence assistantCustomer Service

    Virtual Assistant with Corporate RAG

    Problem: Saturated support team answering the same questions, response time > 24 h

    Solution: RAG chatbot trained on 5,000 internal documents that responds in < 3 s with 92% accuracy

    • −70% support tickets
    • < 3 s response time
    • 92% accuracy
  • Hand signing a contract with a penLegal & Compliance

    Automatic Contract Extraction

    Problem: Manual review of hundreds of contracts to extract dates, clauses and obligations

    Solution: IDP model that extracts 20+ fields from any contract in < 5 s with automatic validation

    • −85% review time
    • < 5 s per contract
    • 99% accuracy on key fields
  • Three-dimensional icons of apps and social networksMarketing & Brand

    Brand Sentiment Monitoring

    Problem: No visibility of customer sentiment on social media and reviews in real time

    Solution: Real-time sentiment dashboard with automatic alerts for reputation crises

    • Monitoring 24/7
    • Alerts in < 5 min
    • +20% NPS in 6 months

Tech stack

Tools and technologies

  • OpenAI GPT-4o

    Main LLM engine

  • LangChain / LlamaIndex

    RAG framework

  • Pinecone / Weaviate

    Vector database

  • Whisper

    Audio transcription

  • Hugging Face

    Open-source NLP models

  • Elasticsearch

    Semantic search

Ready to implement Conversational AI & NLP?

We start with a free evaluation of your case. In 30 minutes we know if it makes sense and what the first step would be.

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