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Ideas, guides and practical cases on CRM, data and artificial intelligence for companies that want to decide better.
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Success StoriesBPO success story - financial sector
The Client is one of the world's largest private markets investment managers.
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Customer ExperienceCommitted to the success of our customer!
We specialize in designing and implementing systems to optimize customer management processes across marketing, sales, and after-sales, becoming strategic partners to boost sales, loyalty, and efficiency.
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CRMWhat is the right development model for a CRM?
Discover the best CRM development models, comparing waterfall and spiral approaches. Learn their pros, cons, and how they fit dynamic business needs.
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CRMNews in the integration of corporate CRMs with Social Networks
Discover how CRM providers like Oracle, Salesforce, and SAP are advancing social network integration to enhance customer experience, analytics, and sales opportunities in the digital era.
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SoftwarePurpose of the Technologies Used in Social Networks
Types of Social Media Technologies, source: Social Media - Metrics and Analytics, John Lovett.
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SiebelCase Insensitive
To configure Siebel searches to be case-insensitive, case-sensitive, follow these steps:
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Enterprise Integration ManagerEIM in custom tables. Part II
As we said in part I of this post, tools also does not allow you to create mappings through EIM for custom foreign keys.
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SiebelCreate a counter in siebel using a list of values
Let's imagine that when we create new records in the opportunities, we want the name of the same to be composed of:
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CRMWhy do we have to integrate social media with CRMs?
Due to the wide spread of the use of social networks, it is evident that companies that define and follow a strategy and understand how to use new trends in CRM tools and…
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SiebelValidating the Siebel Schema (diccache.dat)
As you know, when a task of some of the Siebel components is executed, for example the EIM, a reading of the data dictionary (diccache.dat) is done as a first step where the data…
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SiebelThinking about users: Siebel customization for different profiles
One of the great advantages of Siebel as a CRM system lies in the wide variety of options it offers for countless users with different profiles to access personalized content. To…
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SiebelInstalling Siebel 8.2 on Windows Server 2008 64-bit
In the latest version of Siebel they have eliminated the categories to which we were accustomed of SEA and SIA, that is, horizontal and vertical solutions. From now on there will…
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