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Ideas, guides and practical cases on CRM, data and artificial intelligence for companies that want to decide better.
98 articles
CRMvTiger CRM, an open source tool
vTiger is an "Open Source" CRM tool, with a set of features that includes the automation of marketing communications, sales force, inventory management, support and customer…
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JavaNot only from Siebel live CRMs
Developing a CRM is not an easy task, especially if you compare it with the big ones in the market like Siebel; but of course, not impossible.
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CRMWhy do we have to integrate social media with CRMs?
Due to the wide spread of the use of social networks, it is evident that companies that define and follow a strategy and understand how to use new trends in CRM tools and…
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SiebelValidating the Siebel Schema (diccache.dat)
As you know, when a task of some of the Siebel components is executed, for example the EIM, a reading of the data dictionary (diccache.dat) is done as a first step where the data…
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SiebelThinking about users: Siebel customization for different profiles
One of the great advantages of Siebel as a CRM system lies in the wide variety of options it offers for countless users with different profiles to access personalized content. To…
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SiebelRun a process in Siebel with a Cron
One way to develop a functional requirement that the system perform a daily validation to check something and depending on this result, perform some specific action (such as…
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SiebelInstalling Siebel 8.2 on Windows Server 2008 64-bit
In the latest version of Siebel they have eliminated the categories to which we were accustomed of SEA and SIA, that is, horizontal and vertical solutions. From now on there will…
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SiebelConfiguration of a Communication Profile for sending emails from Siebel. (Communication Profile)
Profiles are assigned to individual accounts or mailboxes on a server. For example, support@siebel.com or info@siebel.com are valid accounts that can be assigned to a profile.
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SoftwareAnother way to save .sif files
An important part of any Siebel developer's job is to work with .sif files by exporting/importing objects from one environment to another or between several local machines.
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CRMMain Components of a CRM System
If we take a general look at the main components of a CRM we can see that we can track Customers and our Interactions and Sales with them, apart from campaigns to enhance…
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SoftwareSecurity in IT Projects
Recently I have been able to see first-hand what it means not to have a good Security System in an IT project. It is well known by all that it is currently very easy (for some)…
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SoftwarePDQDisabledView Application User Property
Predefined Queries (PDQs) is one of Siebel's most intuitive features. The user typically navigates to a view and queries data to get related records. In his daily work, the user…
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